Novel Coronavirus COVID-19
The safety and wellbeing of our staff, guests and suppliers is our number one priority and it is for this reason we will be implementing and following the current Government Guidelines.
We all have a responsibility to continue to observe these guidelines and therefore no guests, staff or suppliers should arrive at the hotel if they have any of the symptoms of COVID-19.
All signage displayed must be read and adhered too.
Cleaning and Sanitisation
We have a 24 hour housekeeping team who will carry out frequent cleaning using antiviral disinfectant and sanitiser throughout the hotel focusing on points of high contact and use. We have automatic doors to the entrances to the hotel, golf club and spa. In the main areas internal doors are held open by magnetic fasteners reducing contact with door handles.
Where appropriate PPE will be provided to team members and return to work assessments carried out in addition to recorded daily health checks including individual temperature checks which will be recorded confidentially and held by HR.
Hand sanitisation stations will be available in all guest public areas and back of house for staff use with instructional signage.
Magazines, newspapers and information literature will be removed from public areas and issued for single use upon request.
Signage will be displayed in the guest toilets and back of house staff areas advising of the correct hand washing procedures.
Additional checks of bedrooms will be carried out using a back lighter.
Ozone generator machines will be used throughout the hotel which is a proven disinfectant tool that kills both airborne viruses and those on hard surfaces.
Complimentary toiletries, coffee and tea items will be available and thoroughly cleaned in-between each use and glasses and china will be sanitised.
All rooms will be cleaned using antiviral disinfectant and sanitiser and single use cloths.
Hotel linen will be thermally disinfected to UK healthcare standards.
Where possible bedrooms will be left fallow for 72 hours in between cleaning and the arrival off next guest.
Face masks will be available upon request from reception.
Individual sanitisers will be provided for guests in the bedrooms.
Restaurants and Bars
Social distancing measures will be implemented when allocating tables across the restaurants.
Plated breakfast will be served.
Room service will be available. Trays will be delivered to the guest’s bedroom and the door knocked to indicate delivery.
Trays will be collected from outside the bedroom.
Outside dining will be offered, weather permitting
Meeting Rooms and Conferences
All meeting rooms will be cleaned throughout using antiviral disinfectant, sanitiser and single use cloths.
AV equipment will be sanitised prior to the meeting.
Sanitiser stations and disposable sanitising wipes will be available within the meeting rooms.
Meetings will have a dedicated member of staff.
Instructional signage will be displayed throughout the venue.